Billing Plans & Pricing
This page provides comprehensive details about 9n9s subscription plans, feature comparisons, quotas, and billing management.
Start with Free: All new accounts begin with our Free plan. Upgrade when you need additional monitors, team members, or premium features through your dashboard billing settings.
Plan Comparison
Section titled “Plan Comparison”Free Plan
Section titled “Free Plan”Perfect for individuals and small projects
Price: $0/month
Billing: No payment required
| Feature | Free Plan Limit |
|---|---|
| Monitors | Up to 5 monitors total |
| Team Members | 1 user (account owner only) |
| Projects | Up to 2 projects |
| Check Frequency | Minimum 5 minutes |
| Data Retention | 30 days |
| Notification Channels | 3 channels maximum |
| SMS Notifications | Not included |
| API Calls | 100 requests/hour |
| Incident History | Last 10 incidents |
| Support | Community support only |
Included Features:
- ✅ Heartbeat & Uptime monitoring
- ✅ Email notifications
- ✅ Slack & Discord integrations
- ✅ Basic alerting rules
- ✅ Web dashboard access
- ✅ Status page (public)
Pro Plan
Section titled “Pro Plan”Ideal for small teams and growing businesses
Price: $29/month per organization
Billing: Monthly or annual (2 months free annually)
| Feature | Pro Plan Limit |
|---|---|
| Monitors | Up to 50 monitors |
| Team Members | Up to 10 users |
| Projects | Unlimited projects |
| Check Frequency | Minimum 30 seconds |
| Data Retention | 1 year |
| Notification Channels | Unlimited channels |
| SMS Notifications | 100 SMS/month included |
| API Calls | 1,000 requests/hour |
| Incident History | Complete history |
| Support | Email support (24-48h response) |
Everything in Free, plus:
- ✅ SMS notifications via Twilio
- ✅ PagerDuty integration
- ✅ Advanced alerting rules
- ✅ Custom status pages
- ✅ Monitor grouping & tagging
- ✅ Escalation policies
- ✅ Multi-region monitoring
- ✅ SSL certificate monitoring
- ✅ Basic SLA reporting
Business Plan
Section titled “Business Plan”For larger teams and enterprise needs
Price: $99/month per organization
Billing: Monthly or annual (2 months free annually)
| Feature | Business Plan Limit |
|---|---|
| Monitors | Up to 200 monitors |
| Team Members | Up to 50 users |
| Projects | Unlimited projects |
| Check Frequency | Minimum 10 seconds |
| Data Retention | 2 years |
| Notification Channels | Unlimited channels |
| SMS Notifications | 500 SMS/month included |
| API Calls | 10,000 requests/hour |
| Incident History | Complete history with export |
| Support | Priority email + chat (4-8h response) |
Everything in Pro, plus:
- ✅ Microsoft Teams integration
- ✅ Opsgenie integration
- ✅ Advanced SLA reporting & SLOs
- ✅ Role-based access control (RBAC)
- ✅ Advanced authentication (SSO ready)
- ✅ White-label status pages
- ✅ API rate limit increases
- ✅ Data export capabilities
- ✅ Audit logs
- ✅ Custom integrations support
Enterprise Plan
Section titled “Enterprise Plan”For large organizations with custom requirements
Price: Custom pricing
Billing: Annual contracts, volume discounts available
| Feature | Enterprise Plan |
|---|---|
| Monitors | Unlimited monitors |
| Team Members | Unlimited users |
| Projects | Unlimited projects |
| Check Frequency | Custom (down to 5 seconds) |
| Data Retention | Configurable (up to 5 years) |
| Notification Channels | Unlimited channels |
| SMS Notifications | Custom SMS allowances |
| API Calls | Dedicated rate limits |
| Incident History | Complete with advanced analytics |
| Support | Dedicated success manager + phone support |
Everything in Business, plus:
- ✅ Single Sign-On (SAML, OIDC)
- ✅ Advanced RBAC with custom roles
- ✅ IP allowlisting
- ✅ Advanced security features
- ✅ SLA guarantees (99.9% uptime)
- ✅ Custom integrations & webhooks
- ✅ On-premises deployment options
- ✅ Dedicated infrastructure
- ✅ Advanced analytics & reporting
- ✅ Compliance features (SOC 2, HIPAA)
Feature Comparison Matrix
Section titled “Feature Comparison Matrix”| Feature | Free | Pro | Business | Enterprise |
|---|---|---|---|---|
| Core Monitoring | ||||
| Heartbeat Monitors | ✅ | ✅ | ✅ | ✅ |
| Uptime Monitors | ✅ | ✅ | ✅ | ✅ |
| Status Pages | ✅ Basic | ✅ Custom | ✅ White-label | ✅ Advanced |
| Alerting & Notifications | ||||
| Email Notifications | ✅ | ✅ | ✅ | ✅ |
| Slack/Discord | ✅ | ✅ | ✅ | ✅ |
| SMS Notifications | ❌ | ✅ 100/mo | ✅ 500/mo | ✅ Custom |
| PagerDuty | ❌ | ✅ | ✅ | ✅ |
| Microsoft Teams | ❌ | ❌ | ✅ | ✅ |
| Opsgenie | ❌ | ❌ | ✅ | ✅ |
| Team & Access | ||||
| Team Members | 1 | 10 | 50 | Unlimited |
| Role-Based Access | ❌ | ❌ | ✅ | ✅ Advanced |
| Single Sign-On | ❌ | ❌ | ❌ | ✅ |
| Data & Analytics | ||||
| Data Retention | 30 days | 1 year | 2 years | 5 years |
| SLA Reporting | ❌ | ✅ Basic | ✅ Advanced | ✅ Custom |
| Audit Logs | ❌ | ❌ | ✅ | ✅ |
| Data Export | ❌ | ❌ | ✅ | ✅ |
| Support | ||||
| Community Support | ✅ | ✅ | ✅ | ✅ |
| Email Support | ❌ | ✅ 24-48h | ✅ 4-8h | ✅ Priority |
| Chat Support | ❌ | ❌ | ✅ | ✅ |
| Phone Support | ❌ | ❌ | ❌ | ✅ |
| Dedicated Success Manager | ❌ | ❌ | ❌ | ✅ |
Usage-Based Add-ons
Section titled “Usage-Based Add-ons”Additional SMS Messages
Section titled “Additional SMS Messages”- Pro Plan: $0.05 per additional SMS after 100/month
- Business Plan: $0.04 per additional SMS after 500/month
- Enterprise Plan: Custom volume pricing
Extra Team Members
Section titled “Extra Team Members”- Pro Plan: $5/month per additional user after 10
- Business Plan: $3/month per additional user after 50
- Enterprise Plan: Included in custom pricing
Extended Data Retention
Section titled “Extended Data Retention”- Pro Plan: $10/month per additional year
- Business Plan: $15/month per additional year
- Enterprise Plan: Included in custom agreements
Billing Management
Section titled “Billing Management”Payment Methods
Section titled “Payment Methods”- Credit/Debit Cards: Visa, MasterCard, American Express
- ACH/Bank Transfer: Available for Business and Enterprise plans
- Wire Transfer: Enterprise plans with annual contracts
- Purchase Orders: Enterprise customers only
Billing Cycles
Section titled “Billing Cycles”- Monthly: Billed on the same date each month
- Annual: Billed yearly with 2 months free (17% discount)
- Custom: Enterprise plans can negotiate custom billing terms
Invoicing
Section titled “Invoicing”- Automatic Billing: Charges processed automatically
- Invoice Generation: Available for Business and Enterprise
- Multiple Recipients: Send invoices to finance teams
- Tax Handling: Automatic tax calculation for applicable regions
Usage Monitoring
Section titled “Usage Monitoring”Monitor your plan usage in real-time:
-
Dashboard Usage Widget
- Current monitor count vs. plan limit
- Team member usage
- SMS usage (paid plans)
- API call usage
-
Usage Alerts
- Email notifications at 80% and 95% of limits
- Automatic recommendations for plan upgrades
- Usage trending and forecasting
-
Billing History
- View all past invoices
- Download receipts and statements
- Track usage patterns over time
Upgrading and Downgrading
Section titled “Upgrading and Downgrading”Upgrading Your Plan
Section titled “Upgrading Your Plan”Immediate Upgrades:
- Upgrades take effect immediately
- Prorated billing for remainder of current cycle
- All new features activated instantly
- No data loss or service interruption
Upgrade Process:
- Go to Organization Settings > Billing
- Click “Upgrade Plan”
- Select desired plan and confirm
- Enter payment information if needed
- Confirm upgrade and new billing amount
Downgrading Your Plan
Section titled “Downgrading Your Plan”End-of-Cycle Downgrades:
- Downgrades take effect at the end of current billing cycle
- Retain access to current features until cycle ends
- Automatic adjustment of limits and features
- May require reducing monitors/team members before downgrade
Downgrade Process:
- Review current usage vs. target plan limits
- Remove excess monitors/team members if needed
- Request downgrade through billing settings
- Confirm downgrade effective date
Data Retention During Downgrades:
- Historical data preserved according to new plan limits
- Excess data archived but not deleted
- Can restore data if upgrading again within 90 days
Geographic Pricing
Section titled “Geographic Pricing”Standard Regions
Section titled “Standard Regions”Standard pricing applies to:
- United States
- Canada
- European Union
- United Kingdom
- Australia
Emerging Markets
Section titled “Emerging Markets”Special pricing available for:
- Latin America: 20% discount
- Southeast Asia: 15% discount
- Eastern Europe: 25% discount
- Africa: 30% discount
Discounts applied automatically based on billing address
Currency Support
Section titled “Currency Support”- USD: Primary currency for all plans
- EUR: Available for EU customers
- GBP: Available for UK customers
- AUD: Available for Australian customers
Enterprise Sales
Section titled “Enterprise Sales”Custom Pricing Factors
Section titled “Custom Pricing Factors”Enterprise pricing considers:
- Monitor Volume: Significant discounts for 500+ monitors
- User Count: Bulk pricing for large teams
- Contract Length: Multi-year discounts available
- Feature Requirements: Custom development needs
- Support Level: SLA requirements and support intensity
Enterprise Sales Process
Section titled “Enterprise Sales Process”- Initial Consultation: Discuss requirements and use cases
- Technical Demo: Customized demonstration of enterprise features
- Pilot Program: 30-day trial with full enterprise access
- Proposal: Custom pricing and contract terms
- Contract Negotiation: SLA, terms, and service agreements
- Implementation: Dedicated onboarding and setup
Contact Enterprise Sales
Section titled “Contact Enterprise Sales”- Email: [email protected]
- Phone: +1 (555) 123-4567
- Schedule Demo: Book a meeting
Frequently Asked Questions
Section titled “Frequently Asked Questions”Billing Questions
Section titled “Billing Questions”Q: Can I change my plan anytime? A: Yes, you can upgrade immediately or schedule downgrades for your next billing cycle.
Q: Do you offer refunds? A: We offer prorated refunds for downgrades and full refunds within 14 days for new subscriptions.
Q: What happens if I exceed my plan limits? A: You’ll receive usage alerts. We provide a 7-day grace period before requiring an upgrade.
Q: Can I pause my subscription? A: Paid plans can be paused for up to 3 months. Free plans remain active indefinitely.
Payment Questions
Section titled “Payment Questions”Q: Do you store credit card information? A: No, all payment processing is handled securely by Stripe. We don’t store card details.
Q: Can I use multiple payment methods? A: Enterprise customers can split payments across multiple methods. Standard plans use one primary method.
Q: Do you offer PO/invoice billing? A: Yes, available for Business and Enterprise plans with annual commitments.
Plan Questions
Section titled “Plan Questions”Q: What happens to my data if I downgrade? A: Data is preserved according to your new plan’s retention policy. Excess data is archived.
Q: Can I try Business/Enterprise features? A: Yes, we offer 14-day free trials of all paid plans with full feature access.
Q: Do you offer non-profit discounts? A: Yes, qualified non-profits receive 50% off all paid plans. Contact support for verification.
For billing support or questions about your subscription, contact our billing team at [email protected] or visit your billing dashboard.